At NineByThirty, we are just as excited as you are to unite you with your newly purchased treasures! We will ship your purchases out as soon as we can, usually within 2 business days
Local Shipping (Singapore Only):
Our Singapore customers have 2 options:
- Self Collection - You or your family or friend could have a cuppa with us and pick up your products from our office in Singapore anytime. Please contact us on email@example.com to set up a time for pick up.
- Local Delivery - Get it shipped by local courier for a flat rate of SGD 7. Delivery usually takes 1-3 days from date of shipping.
Our worldwide customers are served by international courier (DHL or similar), with the shipping cost varying slightly by location. Some shipping addresses may also have a Registered Parcel option, however do note that the delivery times on this are significantly higher than international courier.
Transit Time (from shipping date):
- Local Delivery (Singapore): 1-3 business days
- International Courier (DHL): 5-7 business days*
- International Registered Parcel: 3-4 weeks
Returns & Exchanges
Returns and exchanges will ONLY be accepted if your order is damaged in transit or you have received an incorrect product.
Please ensure that:
- You check product description for size before purchasing. We do not do alterations or customizations.
- You double check the shipping address for any mistakes.
- You provide an active contact number on the address.
- Someone is there to receive the parcel. Our courier agencies will make a maximum of 3 delivery attempts.
All our products are handcrafted and the vintage elements are often individually selected from a variety of locations. Each product is therefore unique and one of a kind. Do bear this in mind before asking for an exchange. In the event your product is damaged, we will attempt to replace it with something similar and/or of equal value.In case of a return,
- Please inform us within 2 days of receipt of order. Please email us at firstname.lastname@example.org with a photograph of the product and the package.
- Once we authorize the return, we will inform you on the most mutually convenient return method.
- We will issue a refund (excluding shipping charges) to the credit/debit card used for online shopping. Refunds will only be made after we have received the shipment in its original packaging.